Register for Texting (Required):

Registering for texting does require that you have a website and the website needs to be TCR Compliant which includes having a Privacy Policy with a clickable link. You will also need a Terms & Conditions page with a clickable link. If you don't have a separate page for Terms & Conditions then you can have a header on your Privacy Policy that says Terms & Conditions. Both your privacy Policy and Terms & Conditions require the following verbiage for Verbal opt in and Website/Online opt-in.

For reference, the following elements are required in the verbiage (already included in example verbiage).

  • Brand name
  • Types of messages the consumer can expect to receive (Appt, dispatch and survey)
  • Message frequency disclosure (Message Frequency may vary)
  • "Message and data rates may apply" disclosure
  • Customer care contact information (Text HELP for help, contact [email address] for support, etc.)
  • Opt-out information (Text STOP to cancel and no further messages will be sent)

Example Texting Verbiage:

Verbal opt-in:

Ace Electric Service Company, LLC will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls.

When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties.

Website/Online opt-in:

  • By submitting this form and signing up for texts, you consent to receive text messages from Ace Electric Service Company, LLC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties.

To your Contact request form, you need to add the following verbiage with clickable links. The verbiage needs a checkable box beside it.

  • By submitting this form and signing up for texts, you consent to receive text messages from Ace Electric Service Company, LLC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties. Privacy Policy & Terms.

SMS Registration (TCR / Texting)

If you want to use texting within the ServiceTitan portal, you will need to register for it. To learn more about the definition of TCR, Setup and Pricing please click the links below.